Please note delivery times may be delayed by extra 2-3 working days due to public holidays.
We charge $8.00 for standard delivery on most orders and $12~20 for express delivery within Australia. *Orders over $100 dollars with standard delivery will be delivered for FREE (*AU & NZ only, from time to time SUM reserves the right to offer free delivery).
Express orders can take from 1-3 business days and standard orders can take 3-5 business days depending on your location. To check delivery times for your area take a look at our couriers’ websites for more info.
To guarantee delivery, it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. If there is no one at the delivery address to receive your parcel, a card will be left and your order will be sent to the nearest post office where you will need to sign to pick it up.
We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
We use Australia Post, TOLL, Go logistics, and Couriers Please for our deliveries. Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number. Please note the number will not be traceable for at least 4 hours.
If you have special instructions relating to the delivery, please be sure to flag these, where required, on the delivery details page as you are checking out.
If your order has not arrived within the allotted time or if there is a problem with your order, please email or call us on +61 02-9608 3336.
Once your order has left our warehouse you will receive an email with a tracking. You will also be able to see the status of your order if you Login to the website.